Bye Bye Sprint

I haven't decided which was the most genius question I was asked by my cell phone rep today: "Do you have a number that we can call you back on?" or in answer to my statement, "I need a new phone," I got, "Your phone is really bad. It sounds like you need a new one. I hope it is not your Sprint phone. Is it?" .....Didn't you verify at the beginning of the conversation that I was calling from my Sprint phone....and how many times do I have to answer the question, "What is your phone number?"

Seven people later and after 10+ years of paid on time bills, I was told by the supervisor, "I'm sorry we can't help you." All I was asking for was them to honor my rebate 6 weeks early so I could get a new phone. Mine's busted. I asked, "How hard is it?" and was told, "It's not; your option is to wait or to cancel your contract." The guy before him told me he could have it fixed today and get me the rebate. Of course, that was 5 hours ago and he promised to call me back within the hour.

I also loved when I said, "I can walk over to Best Buy and change my service today," and the guy didn't even try to stop me. Guess they don't care about keeping customers and last I checked customers keep businesses running.

I will say the most helpful thing I heard all day was what the first Customer Service rep told me. "M'aam, you are better off buying your phone from Best Buy than from one of our stores."

Come October we are no longer Sprint customers. All I have learned today is that their customer service really stinks.